The key purpose of this role is to manage the smooth and effective operation of box office and ticketing customer service functions.
The Ticketing and Customer Service Manager position will oversee a range of ticketing procedures and systems (primarily Tessitura), including event builds, venue relationships, and on-the-ground box office operations in-event.
* Dedicated experience using Tessitura ticketing software and related programs such as TNEW, Wordfly and CRM management
* Excellent written and verbal communications
* Demonstrated time management and attention to detail
* Ability to create, meet and maintain deadlines
* Staff management experience
* Ability to work autonomously and in a team environment
* Knowledge and understanding of the arts and entertainment industry - local and national
Your application should include a CV and short cover letter for consideration noting your experience addressing the selection criteria sent to hello@illuminateadelaide.com with your full name and position title in the email subject line.
ILLUMINATE ADELAIDE is a celebration of art, light, music and technology, shining a light on Adelaide each July as South Australia’s brightest major winter event.
Welcoming people from all walks of life to experience a program of free and ticketed events by local, national and international artists and companies, Illuminate Adelaide takes over the city’s streets, laneways and buildings to encourage city-wide exploration of all that Adelaide has to offer; driving and expanding visitation and embedding creativity and technology onto Adelaide’s streets in the cooler winter months.