Pro AV Solutions is Australia’s leading workplace technology integration organisation, with branches in NSW, ACT, QLD, VIC, SA, and WA. We design, integrate, support, and maintain high-quality Audio Visual and Unified Communication systems for corporate, government, education, and defence sectors.We are seeking a skilled and personable AV Technical Concierge to be based onsite at one of our large corporate customers. This role is integral to supporting their national AV fleet by ensuring a proactive approach to maintenance and issue resolution, minimising downtime, and optimising system performance.As the dedicated onsite AV expert, you will provide real-time troubleshooting, user support, and system health monitoring while ensuring smooth daily operations. Your ability to anticipate issues before they arise and deliver exceptional customer service will be key to maintaining high standards and client satisfaction.Key Responsibilities:Serve as the primary onsite AV support for a major corporate customer.Provide real-time troubleshooting and proactive issue resolution.Perform regular system health checks and preventative maintenance.Assist users with AV system operations, ensuring seamless meeting experiences.Maintain an up-to-date asset management and service log for the AV fleet.Maintain Service Ticket Management by meeting all KPI’s.Develop quick reference guides and training materials for end-users.Generate status reports on system conditions and issue resolutions.Collaborate with internal teams and external vendors to ensure optimal performance.Key Experience & Capabilities:Proven AV experience in a corporate or high-profile environment.Strong understanding of audio-visual and video conferencing technology.Experience with help desk ticketing systems such as ServiceNow.Excellent communication and problem-solving skills.Professional presentation and the ability to interact with executive-level stakeholders.Strong PC skills, including proficiency in Microsoft 365.A proactive mindset with a passion for continuous improvement.Why Join Us?At Pro AV Solutions, we believe our people are our greatest asset. We offer:A competitive remuneration package.Ongoing training and professional development opportunities.Access to an Employee Assistance Program.Additional benefits, including birthday gift vouchers.A diverse and inclusive workplace that welcomes applications from all backgrounds.We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.If you are passionate about AV technology, enjoy working in a dynamic environment, and are eager to play a key role in supporting a major corporate customer, we’d love to hear from you!
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