As a Service Desk Technician, you will be part of a key frontline ICT team, providing crucial support to ensure the smooth operation of IT systems within a 24/7 operating environment.Your responsibilities will include managing end-user help requests, resolving incidents, and performing maintenance tasks to keep systems operational.This permanent role offers the chance to work closely with staff at all levels of the business, building relationships to effectively engage with a variety of Level 1 and Level 2 support duties.Your Role And Responsibilities Would Include: Provide Level 1 and 2 support for end-users and ICT infrastructureRecord, track, and resolve tickets with clear documentationPerform hands-on support when remote tools aren't availableAssist with software, hardware deployment, and system patchingProvide user training and develop troubleshooting documentationInvestigate security incidents and escalate as necessaryYour prior experience would include: Experience in an ICT service desk environment, ITIL certification beneficialStrong technical skills in Microsoft OS, mobile OS (iOS, Android), and Microsoft 365 (Teams, SharePoint, OneDrive)Knowledge of networking, database, and security incidentsExperienced with creating clear technical documentation and training materialsStrong customer service skills, able to communicate technical details to non-technical usersDesirable qualifications: Relevant tertiary qualification or TAFE certificationVendor certifications across networking and Microsoft systemsICT Industry certifications (e.g., COMPTIA A+) preferableIf you are passionate about ICT support and looking for a role with opportunity for growth, please apply below.
#J-18808-Ljbffr