About Us
At Amex GBT, we believe that travel has the power to inspire and make a positive impact on our industry. We're committed to creating an inclusive and collaborative culture where every voice is valued.
We're looking for a highly skilled Travel Consultant to join our remote team, providing exceptional service to our corporate business clients. As a member of our team, you'll have the opportunity to work with a wide range of travel options, from domestic to international, and develop your skills in Global Distribution Systems (GDSs).
Your Key Responsibilities
* Advise and arrange travel for corporate business customers, including individuals and groups
* Conduct analysis and research on travel options, anticipating traveler needs to sell additional services
* Arrange and book domestic and international business travel, using various GDSs such as Sabre, Apollo, Galileo, and Amadeus
* Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
* Use positive telephone service techniques and act on special customer requests
* Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels
What We're Looking For
* A passion for delivering excellent client service, including proactive anticipation of needs
* Expertise in GDSs, particularly Amadeus
* Strong professional communication skills (written and verbal)
* Attention to detail and ability to maintain confidentiality
* A background in customer service experience, with a focus on resolving issues quickly and independently
* Teamwork and openness to feedback, with a willingness to learn and use new technology
* Ability to work flexible hours, including evenings, overnight, and weekends, to accommodate customers' preferences
Our Benefits
* Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
* Travel perks, such as discounts on flights, hotels, cruises, and car rentals
* Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
Join Our Team
If you're passionate about our mission and believe you'd be a great fit for our team, don't worry if you don't meet every requirement. Please apply anyway – you may be exactly what we're looking for.