At JLL, we empower our people to shape a brighter way forward for our clients, our planet, and our communities. With over 200 years of real estate experience, we continually pursue innovative ways of working.
About the Role
The Client Suites Concierge is responsible for delivering exceptional experiences in client meeting spaces. This role ensures seamless, professional environments conducive to productive meetings and positive business outcomes, welcoming clients and staff with warmth and enthusiasm.
Key Responsibilities:
* Conduct regular floor walks, using all four senses to identify opportunities to elevate the experience and address issues before they become problems.
* Follow up with staff or guests to ensure expectations are met and seek further opportunities to over-deliver.
* Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available.
* Manage the client suites environment, maintaining cleanliness, organization, and brand consistency.
* Provide knowledgeable assistance with technology and presentation equipment in meeting rooms.
* Arrange and oversee catering services, ensuring timely delivery and presentation.
* Act as a central point of contact for client-related queries and wayfinding within the suites.
* Monitor and report on client suite utilization and feedback to improve service delivery.
* Collaborate with facilities management to address maintenance or safety concerns promptly.
About You
You will bring experience in customer service or hospitality, preferably in a corporate environment, with strong interpersonal skills and a focus on creating positive client interactions. You should be able to anticipate needs and provide proactive solutions in a fast-paced environment, using discretion when handling confidential information.
What We Offer
We value diversity and inclusion, embracing individual differences and supporting the needs that come with them. As an equal opportunity employer, we welcome applications from underrepresented groups and offer support for veterans transitioning to civilian careers.