Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Under the Volvo Group Australia umbrella are well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment, and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centres for Volvo Trucks and Buses, Mack Trucks, and UD Trucks.
What you will do As a Trainee Customer Service Representative, you will assist the Workshop team in coordinating the servicing of customer vehicles while developing your skills in customer service and stakeholder engagement. You will receive on-the-job training from the Service Advisor to gradually build on your skill set.
Throughout the 12 months, you will also complete a Certificate III in Business – Customer Engagement, which will tie in with the work you are doing day to day.
Your responsibilities will include but are not limited to:
Assisting with scheduling service appointmentsOpening and closing repair ordersRaising purchase ordersAssisting with phone enquiriesAdvising customers with status updates and variances to quote pricesEnsuring technicians have completed their reports correctlyYour future team This role will be based at our Volvo Commercial Vehicles Gold Coast dealership in Carrara, which forms part of the larger Volvo Group Australia umbrella. Reporting to the Workshop Manager, the team of 23 workshop staff is made up of Mechanics, Auto-Electricians, Apprentices, Service Advisors, and Costing Clerks. The VCV Gold Coast dealership prides itself on an inclusive and stable work environment.
Who are you? Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
A positive and professional customer service approachSound Microsoft Office and data entry skillsA proactive nature and be keen to learnA positive attitude and willingness to help your team when they needAn interest in trucks, buses, and the transport industry in generalA willingness to obtain a Heavy Duty Vehicle driver's licenseThe motivation to work full time whilst completing your Cert IIIWhat's in it for you? We offer a solid package of compensation and benefits, plus you will enjoy:
Competitive trainee-level hourly rateFull-time, Monday to Friday hoursAn open plan workshop environment with on-the-job training and mentoringGenerous parental leave program, including superannuationAbility to salary sacrifice the purchase of an additional 5th week of annual leaveAccess to digital wellbeing platform Sonder for you and your family allowing access to a range of medical, mental health, and safety solutionsA Certificate III in Business – Customer Engagement, fully funded by Volvo Group, which will provide a baseline qualification for your career moving forwardWorking 15 minutes away from the beachReady for the next move? If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you!
Volvo Group Australia is proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce that reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
The successful candidate will be required to undergo appropriate background and reference checks.
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