About the company:
This leading Federal government agency supports Australians in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and has excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
About the role:
* Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments, and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow-up is completed.
* Receiving and recording complaints and other feedback in the Agency Business systems.
* Reception.
About you:
* Ability to work in a team.
* Communication skills.
* Customer service skills.
* Ability to manage conflict and difficult/sensitive conversations.
* Microsoft Suite skills (Excel, Word, Outlook, Teams).
* Ability to use initiative and work independently.
* Ability to learn new systems and processes.
* Experience in a Front of House and administration-based role.
Benefits:
* ASAP start (pending Federal Police Clearance).
* Assignment is 12 months plus possible extension.
* Full-time hours Monday to Friday.
* Open in multiple locations in Burwood, Windsor, Chatswood, Gosford, Griffith, Hurstville, Charlestown, Port Macquarie, Tamworth, and Bathurst.
* $37.36 per hour + Super.
Email **********@chandlermacleod.com for more information.
Mandatory: Australian Citizenship required to work within Federal Government.
Applications close 15.00 PM AEST, 21st November 2024.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability, and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at this link.
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