Employee Relations Advisor Positive and collaborative team based culture Provide comprehensive onboarding.High energy, team experience focused environment About Woolworths Group Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow.With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand's largest retailer.A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.The Opportunity The Employee Relations team is responsible for delivering quality employee relations advice, guidance and coaching for Line Managers, People Partners and the Leadership Team at Woolworths Group.By joining our team, you will get the opportunity to contribute to a culture of service excellence supported by robust HR processes and technology.You will provide tailored support for internal customers and HR teams across the Woolworths operating model, identifying new ways of enhancing the line manager and team member experience.We work in a fast paced contact centre environment and provide high quality assistance and support to managers and team members in a timely manner.Due to ongoing evolution within our team and internal promotions, we have an opportunity for a highly motivated, customer service oriented and inquisitive individual to join the HR Shared Services team as an Employee Relations Advisor.You will have the opportunity to: provide high quality advice on a wide range of common and specialised HR matters, including guidance and coaching for team members and line managers on employee relations matters such as grievances, performance management, misconduct, policy breaches, wellness and health matters provide targeted guidance, case management and support for our Supermarkets teams in QLD provide exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams About You We're looking for passionate individuals who are committed to delivering quality solutions in a fast paced, high volume environment.You will bring with you: previous experience in an ER or HR generalist role or relevant study with the desire to develop a career in ER a positive and professional phone manner a passion for people an analytical and inquisitive mind with the ability to actively listen and question to build a better understanding ability to multitask and work within a fast paced environment good aptitude for systems (Salesforce, Successfactors/SAP, Google Suite) ability to thrive in an evolving environment curiosity and empathy, with an eye for the bigger picture Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.You can learn more about working with us on LinkedIn or via www.wowcareers.com.au.#LI Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.Woolworths Group is not responsible for any fees related to unsolicited resumes.