Job Title: E-Commerce Operations Coordinator
Reports To: Head of Digital Operations & E-Commerce
Department: Ecommerce
Location: Sydney, Australia
A Little Bit About Our Team
At Warner Music Group, our E-Commerce and Digital team is dedicated to driving our online retail operations, ensuring that everything from product setup to customer service runs smoothly. You’ll work closely with internal teams, including Operations, Marketing, and Finance, ensuring that our e-commerce environment remains efficient, customer-centric, and aligned with our broader digital strategies.
Your Role
As the E-Commerce Operations Coordinator, you'll be at the heart of keeping our online store running seamlessly. From setting up products, managing stock, and liaising with suppliers, to handling reporting and customer inquiries, this role requires an eye for detail and a passion for e-commerce. You'll make sure our website is up-to-date and that all sales processes run like clockwork, ensuring a great experience for both customers and our internal teams. It's an exciting opportunity to be involved in both the ground level operational aspects of e-commerce at one of the world's leading music companies.
Here You’ll Get To
* You will manage product setups and maintain product data to ensure accurate listings on our store.
* You will handle inventory tracking and liaise with suppliers to ensure stock levels are maintained.
* You will update the e-commerce schedule and release sheets, keeping everyone in the loop.
* You will handle sales reporting and track performance across multiple platforms.
* You will manage orders with international partners and ensure timely deliveries to meet release dates.
* You will process invoice and quote administration and ensure accuracy in reporting.
* You will support the coordination of digital campaigns and store promotions.
* You will monitor and respond to customer complaints and inquiries promptly.
About You
* You have exceptional attention to detail, ensuring everything runs smoothly.
* You are process-oriented, methodical, and structured in your approach to work.
* You enjoy solving problems and finding solutions to ensure the best possible workflow.
* You are passionate about the e-commerce space and creating exceptional customer experiences.
* You have the ability to communicate effectively with a diverse range of people, both internally and externally.
* You thrive in a busy environment and can manage priorities effectively.
We’d love it if you also had
* You have experience working with label copy and are comfortable managing product data.
* Familiarity with Google Workspaces and e-commerce platforms.
About Us
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
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