We are seeking an experienced, qualified, and passionate individual to fit into the role of Customer Service Manager.The tasks of the role are to implement and ensure the ultimate quality of service by receiving feedback from customers and liaising with relevant professionals if required.We seek a person who has extensive experience and knowledge in strategic customer relationship management.The work required will be as follows: Manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively.Develop and review customer relations policies, programs, and procedures concerning customer relations and goods and services provided.Plan, implement, and manage after-sales services, and continually improve these services.Communicate with other staff within organizational units, service agents, and customers to identify and respond to issues and expectations.Ensure the organization complies with established product and service quality standards.Identify, qualify, develop, and present propositions/solutions that meet and/or exceed the needs of the customer.Strategically assess accounts and develop new revenue streams based on customer requirements.Implement CRM (Customer Relationship Management) software to ensure that all staff are connected, so feedback or communication can be received in time to ensure customer satisfaction.Requirements: Bachelor Degree Qualification.Minimum 2 years experience in Customer Service Management.Good communication and interpersonal skills.Able to work as part of a team, friendly, helpful, and patient.Able to project a professional manner at all times.Able to remain calm in stressful situations.Kindly email your resume to: Only shortlisted candidates will be contacted.Job Type: Full-time Pay: $75,000.00 – $80,000.00 per year Schedule: 8 hour shift Supplementary Pay: Performance bonus Work Authorisation: Australia (Preferred) Work Location: In person #J-18808-Ljbffr