Senior Marketing Automation Account ManagerWe're on the lookout for a Senior Marketing Automation Account Manager who is passionate about delivering smart, effective marketing automation and CRM strategies.
In this role, you'll be a trusted partner to our clients—guiding them through strategic planning, campaign execution, and CRM integration to drive real results.You'll have the opportunity to work closely with a team of specialists, collaborating in a supportive environment that values mentorship and growth.
Together, we focus on helping each other develop while tackling challenges and delivering impactful digital marketing solutions.
If you enjoy problem-solving, building strong relationships, and making a difference, we'd love to chat!Key Responsibilities:Act as the primary client contact for marketing automation and CRM projects, ensuring successful project delivery and stakeholder satisfaction.Develop and execute strategic marketing automation roadmaps, aligning solutions with client business goals.Lead end-to-end project management for marketing automation platform implementations, CRM (e.g., HubSpot, Salesforce) integrations, and email marketing campaigns.Work closely with technical teams (developers, CRM specialists, automation experts) to scope, schedule, and deliver projects on time and within budget.Oversee and optimize multi-channel marketing automation workflows, ensuring best practices in audience segmentation, personalization, and campaign automation.Provide strategic recommendations based on data insights to improve automation performance, engagement, and lead conversion.Ensure seamless integration between marketing automation platforms, CRM systems, and web applications, collaborating with developers and web teams.Manage multiple client accounts, ensuring high levels of customer satisfaction and retention through proactive relationship management.Drive continuous improvement through post-project analysis, identifying areas for growth, efficiency, and enhanced client success.Monitor project performance and provide regular reporting on key metrics, risks, and opportunities for improvement.Skills & Experience Required:Proven experience in a client-facing role within marketing automation, CRM implementation, or digital marketing environments in an agency is essential.Strong technical understanding of CRM systems (HubSpot, Salesforce) and marketing automation platforms (Marketo, Pardot, Eloqua, or similar).Experience managing complex, multi-channel marketing automation campaigns, including email, SMS, and paid media integrations.Ability to translate business needs into technical requirements and collaborate effectively with technical specialists.Demonstrated success in managing web development and integration projects, preferably in a marketing or customer experience context.Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders.Proficiency in Agile methodologies and project management tools (Jira, Asana, Trello).Strong analytical mindset with the ability to use data insights to inform strategy and optimise performance.Experience leading and mentoring teams, driving best practices in marketing automation and campaign execution.Attributes and AbilitiesProactive, positive attitude and a kind spiritSelf-motivated with a commitment to personal development (we are growing quickly and prefer to promote internally)Ridiculously high attention to detail and organisationProven ability to work collaboratively in a fast-paced, team environmentSound strategic thinking and problem-solving skillsBe independent and willing to learn on the flyStrong written and oral communication skillsSelf-motivated with a commitment to personal developmentExperience:Bachelor's degree or higher4+ years of experience working with marketing automation platforms (e.g., HubSpot, Marketo, Pardot, Salesforce Marketing Cloud).Hands-on experience with CRM systems (Salesforce, HubSpot CRM) and managing data integration, segmentation, and automation workflows.Proven track record in building, launching, and optimizing multi-channel marketing campaigns (email, SMS, paid media integrations).Experience in coordinating campaigns, managing client expectations, and working cross-functionally with developers, designers, and content teams.Why Join Social Garden?Work with a dynamic and innovative team at the forefront of digital marketing and automation.Lead high-impact projects with top-tier clients across various industries.Collaborative, inclusive, and forward-thinking company culture.Opportunities for professional growth and continuous learning in marketing automation and CRM strategy.If you're passionate about marketing automation and thrive in a client-focused, data-driven environment, we'd love to hear from you!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesAdvertising Services and Technology, Information and Media
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