Hotel Brand: vocoLocation: Australia, New South Wales, Pokolbinvoco Kirkton Park Hunter Valley is a luxury boutique hotel on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.Our Hotel is looking for a Part-Time Guest Service Agent to join our engaged and friendly team, where you will take ownership of creating exceptional first impressions for our guests.Every day is different, but you'll mostly be:Delivering memorable guest experiences and the warmest of welcomesChecking in and checking out guests: cash handling and processing paymentsEngaging with guests to build personal relationships and remedy any complaintsHandling both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest needsResolving guest issues and using their feedback to improve guest satisfactionShowcasing your knowledge of the local area by sharing recommendations of events, places of interest, and restaurantsLeading the way as a brand ambassadorWhat we need from you:Ideally, you'll have previous experience, either in a Hotel Front Office or Reception environment with similar customer service experienceGreat communication skills and a real passion for delivering great customer serviceFlexibility to work various shifts including evenings, weekends, and public holidaysExperience with reservation systems including Opera, PMS, and Excel is desirableMust speak fluent English; any additional languages would be great!Must have working rights in AustraliaWhat we offer:You'll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey:Duty Meal supplied on shiftUniform suppliedPaid birthday leave - hip hip hooray!Paid parental leave schemeFree onsite parkingSome of the best colleague discounts across our IHG Hotels in Australia and Worldwide for accommodation, food, and beverageA massive colleague discounts platform for all your favourite brands and retailersMost importantly, your career journey will be supported through our lifelong development programsIHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.