Company Description "Hospitality is a work of Heart" at ibis Styles Hobart! Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.We are seeking a part-time Guest Service Agent who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.Join us, and become a Heartist Job Description Provide efficient, friendly and professional service to all guests.Show efficiency in constantly striving to provide total customer satisfaction.Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.Log all guest requests to ensure all requests are met within established timeframes.Follow up with the relevant team member to ensure guest requests are being fulfilled.Assist and direct guests with local attractions and directions.Securely store and deliver guest luggage.Keep other members of the front office team informed on guest feedback, requirements, etc. during and on shift change.Participate in training and development programs to enhance skills and capabilities to increase the guest experience. Qualifications Previous customer service experience, preferably in a hotel environment.An energetic, team-focused, and can-do attitude individual.Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone.Self-motivated with a positive and professional attitude.Enthusiasm to connect with guests and to hear their story.Good interpersonal skills with the ability to communicate with all levels of team members.Willingness to work flexible hours including mornings, nights, weekends, and holiday periods. Additional Information In return we will offer you ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you.Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.Learn Your Way - Support your career development with access to Accor's industry-leading training platforms.An opportunity to be part of a fun and supportive team who love what they do!To be successful in this role, you must have rights to work for any employer in Australia. We are unable to sponsor or take over sponsorship of an employment visa.