Brisbane and regional QLD - Immediate Start
About the company
Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.
About the engagement
We have an urgent requirement for our client who needs an experienced Field Service Engineer for an engagement. This will be FIFO work with 5 days on and 12-hour days, followed by 5 days off initially, then eventually moving to 7 days on and 7 days off.
Responsibilities
* Provide day-to-day IT support to 30-70 users onsite, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
* SUPPORT OF THE IT ENVIRONMENT, INCLUDING SERVERS, SYSTEMS, NETWORKS, AND OTHER DEVICES.
* Assist on various projects and upgrades.
* Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
* Monitor daily backups, manage asset database, and control software register.
* Build positive working relationships with the business.
* Triage tickets through ServiceNow.
Requirements
* All-round IT support specialist with at least three years' experience of hands-on, remote, and telephone support.
* Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.