About The RoleOur Tradecraft Team enable Fivecast customers to fully leverage the range of AI-enabled threat intelligence capabilities provided by Fivecast. They are ‘super-users’ for Fivecast products and showcase to customers how to apply AI-enabled threat intelligence to the customer’s mission.Our Tradecraft team will partner with our Account Directors to focus on a target group of customers to provide compelling pre-sales demonstrations and trial experiences. Further, they will produce thought leadership content alongside our marketing team and ensure that they are product experts across the Fivecast product suite.ResponsibilitiesProduct Expertise:Develop and maintain expert knowledge of the entire Fivecast product suiteDevelop and maintain engaging, mission relevant content - for use in demos, trials, flash briefs, whitepapers, conference presentations etcProvide technical input to Sales on license sizing, user tiers/numbers, similar customer’s usage patternsAdvise customers on technical integrations (SSO, APIs, etc) without escalating to Product Dev or DevOps.Provide customer and competitor intelligence feedback to the Product development team in accordance with the defined product management processesProduct Demonstrations:Develop and maintain realistic & relevant scenarios for software demonstrationsPrepare for, schedule & conduct engaging software demonstrations with our customersBe accountable for conversion of software demonstrations to trials or customersCustomer Trials:Develop and maintain realistic & relevant scenarios for software trialsSchedule & conduct software trials/PoCs with our customers to demonstrate applicability to specific customer use casesProvide instructor-led quick-start training to trial participantsPro-actively monitor and assess usage and trial user successWorking with the Account Executive, develop trial reports for dissemination to the Trial ChampionBe accountable for conversion of software trials to customersThought Leadership:Develop and maintain understanding and insight into our customer's mission, challenges and issuesWork with marketing to draft thought leadership content (flash briefs, blogs, industry briefs, etc)Attend Fivecast sponsored industry events & conferences in support of account executivesCustomer Onboarding & Success:Ensure all new customers are on-boarded in a consistent mannerSchedule & conduct customer on-boarding for new customers, consistent with the defined processesSchedule initial user training sessions for customer user base with Training SpecialistsConduct regular customer success check-in callsReview usage statistics & report customer health to account executive & sales leadershipSupporting our Training Specialist to ensure customers are all trainedRequirements:Australian CitizenshipBachelor’s degree in National Security studies, Criminal Intelligence, Political Science, Business, Economics, International Relations, or Foreign studies3+ years’ of relevant experience in as an Intelligence Analysis, Collection Specialist, Targeting, Personnel Security Vetting or related fieldsExperience within some of the below areas:within an intelligence, law enforcement, or other agency/organization with an intelligence analysis or assessment functionleveraging intelligence collection and analysis software or commercially available data sets in support of the intelligence processdelivering and developing training on Open-Source Intelligence or related subjectsSolid understanding of current APAC national security, counter terrorism, counter-intelligence, cyber threats, and border security issuesExcellent verbal and written communication and stakeholder management skillsProactive and organized, with the ability to meet deadlines and work with a high level of autonomyStrong critical thinking and problem-solving skillsDesirable Criteria:Formal intelligence analysis trainingAwareness of APAC national security interestsExpert understanding of current subject matter relevant to the Fivecast customers, for example: counter terrorism, counter-intelligence, cyber threats, security-vetting, supply-chain risk management and border security issuesSecurity Clearance: NV1About Fivecast:Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world’s most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.As a growing tech company with over 150 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.
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