At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Full-Time Night Manager, you will play a vital role in not just meeting but exceeding our guests' expectations. You will embody the legendary service that establishes us as a leading luxury brand. A career with us offers a foundation of honesty, respect, and exceptional growth opportunities. JOB SUMMARY Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.Core Work Activities Monitoring Property Operations Oversees night operation in absence of Front Office Manager and the leadership team, accounts for late night arrivals and settling accounts for early departures.Work closely with the finance team and to reconcile audits done by AM/PM. Monitors and ensures compliance with all Guidelines to Operations.Ensures supervisors maintain adequate levels of department supplies.Ensures employees are working in a safe environment.Manages all period-end inventories.Directs, monitors, and assists all overnight staff and operations Ensures guest tracking scores and employee opinion survey goals are achieved.Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.Administers plans and actions to keep chargebacks and rebates to a minimum.Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.Perks, Rewards, Motivations The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.Access to Marriott's award-winning Live Fully Rewards ProgramDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.Discounts on food & beverage across all our hotels.Recognition programs to keep you motivated.Wellbeing & mindfulness programs to ensure you stay healthy.Employee Assistance ProgramDry cleaning or work clothes