About the role : Working with us as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
Key Responsibilities:
* Assisting members with their transactional needs and enquiries
* Engaging in needs-based conversations to find the right solutions for our members, every time
* Building relationships to help members achieve their long-term financial goals
* Educating members on how to utilise digital and mobile banking tools to enhance their banking experience
We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Robina Branch. The role may require you to also support nearby branches on occasion.
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members.
What you'll bring:
A confident communicator, with a genuine passion for helping people.
Cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems.
Previous experience in a customer service role and prior experience in banking would be highly regarded.
Why join us?
We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. Putting 'People First' starts with our team members.
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.
Salary: $60,000 - $80,000 per annum