Helpdesk L1 | Council
Your new company
Join a dynamic and supportive team in the Blue Mountains region. This organisation is dedicated to providing excellent service and support to its community and staff.
Your new role
As a Helpdesk Level 1 Technician, you will be the first point of contact for IT support within the organization. Your responsibilities will include:
1. Managing 5 to 10 tickets per day.
2. Setting up and cabling computers on desktops.
3. Assisting users with Office 365 and Windows.
4. Conducting laptop changeovers and transferring user profiles.
5. Providing face-to-face support and demonstrating how to use various systems.
6. Utilizing the HP system online for support tasks.
7. Working closely with a small helpdesk team of three people.
8. This role requires you to be in the office five days a week, working 35 hours per week from 8:30 AM to 5:00 PM, with a one-hour break.
What you'll need to succeed
To be successful in this role, you will need:
1. Minimum 2 years' experience in a similar role.
2. Experience with Active Directory (AD) and Office 365.
3. Strong troubleshooting and problem-solving skills.
4. Excellent communication and interpersonal skills for face-to-face support.
5. Ability to work independently and as part of a team.
6. Availability to start as soon as possible, with an expected start date in mid-March.
What you'll get in return
In return, you will receive:
1. A supportive and collaborative work environment.
2. Opportunities for professional development and growth.
3. The chance to work in a beautiful location with a dedicated team.
4. A competitive salary and benefits package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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