Exciting opportunity to join the City of Transformation, where the fearless and creative turn imagination into reality!Contribute to a culture of collaboration and good governance built on our core values of One Team, Curiosity, Courage and Excellence$86,867 to $102,312 pa, plus 11.5% superannuationAccess to flexi time and flexible working arrangementsAbout us: Burwood Council is a vibrant hub in Sydney's Inner West, recognised as a Strategic Centre by the NSW State Government.
At Burwood, we value our people as our greatest asset.
Together, we serve one of Sydney's most vibrant and diverse communities with a bold vision to create places that inspire, connect and thrive.
Come and join the Governance & Risk team and make a big difference to Burwood Council and the community it serves.
Your Position: Do you have the curiosity, confidence and empathy to handle insurance claims and investigations?
Are you good at building relationships with stakeholders and understanding their business needs to help them manage their risks?
We are looking for a Risk & Claims Officer to manage insurance claims and Council's insurance portfolio, guide business units on a range of risk management matters, and support the Audit, Risk and Improvement Committee (ARIC) and Internal Audit Function.
The role will also work closely with the Manager Governance & Risk to develop and implement business improvements to support the Governance & Risk team and the wider organisation.
Your responsibilities will include, but not be limited to: Managing Council's insurance portfolio, including public liability, professional indemnity, real property, management liability, motor vehicle fleet, crime/cyber liability and industrial special risksManaging insurance claims and risks, including processing and investigating claims, partnering with legal specialists to minimise the impact of claims, and advising stakeholders on the management of claims and investigationsWorking with business units to maintain strategic and operational risks registers and promote effective risk management practicesEnsuring business continuity planning is maintained, up-to-date and regularly testedProviding advisory and support services to the Audit, Risk and Improvement Committee (ARIC) and the Head of Internal AuditCultivating internal and external stakeholder relationships to improve risk management outcomes and promote best practice risk managementContributing to business improvement initiatives and projectsProviding peer support and back-up to the Senior Governance Officer to support good governance at CouncilTo be successful in this role, you will have: Relevant tertiary qualifications in a discipline such as business, governance or risk management; or significant contemporary experience in a similar roleExperience in insurance claims and/or premiums management; or transferable experience from dispute management, customer relationship management or similar functionPractical knowledge of contemporary enterprise risk management standards, tools and methods, and their useExperience with using and administering risk registers, and using and monitoring risk treatment plansExperience in supporting and/or reporting to Audit, Risk and Improvement Committees (or similar independent assurance committees)Experience in the development and maintenance of critical business documentation e.g.
strategies, policies, procedures, compliance monitoring reports, business proposals, user education materialsGood research, analytical and digital literacy skills, together with the interviewing skills needed to conduct incident investigationsExperience in successfully driving and delivering business improvement initiativesStrong stakeholder and relationship management skillsAn ability to prioritise work and meet deadlinesA current Class C Drivers LicenceAdditionally, you will bring to this role the following: The confidence, professionalism, and empathy needed to handle public enquiries or disputes about insurance claims and incident investigations, including situations where outcomes may not meet claimant expectationsThe ability to work collaboratively in a small teamAn understanding of the Civil Liability Act 2002 is desirable, but not essentialKey Requirements: COVID-19 vaccination for all employees (2 Vaccines)Willingness to complete a National Police History CheckWillingness to complete a pre-employment health assessmentCulture & Benefits: Flexible/Hybrid working optionsFlexi time arrangementsHealth & Well-being initiatives (i.e.
flu vaccinations, skin checks, wellbeing activities etc.
)Access to Fitness Passport membershipAccess to Employee Assistance Program (EAP)Modern offices conveniently located near Burwood Railway Station and part of a vibrant CBDEnquiries: Further information regarding this role can be found in the Position Description, or you are welcome to contact Michelle Butler – Manager Governance & Risk on to discuss.
If you need assistance with your application, any adjustments to the recruitment process, or if you would like to discuss any accessibility requirements, please contact Casey Feeney, People & Culture Advisor on .
How to apply: Please click on "Apply now" and follow the steps.
Applications are to include a cover letter, resume and answers to the online questions.
Closing date: Monday 28 April 2025 at 11:59 pm
At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives.
We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood. In serving our community, we are also proud to be a child safe organisation.
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