* Position based at Melbourne (Bundoora) campus
* Champion a strong continuous improvement culture
About the position
This role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery. The position requires a blend of technical expertise, strong problem-solving abilities, and a commitment to continuous improvement to meet the evolving needs of the University community.
Skills and Experience
To be considered for this position, you will have:
* Extensive experience in desktop and AV support, with a strong understanding of teaching room technology and technical support best practices.
* Proficiency in troubleshooting and resolving complex technical issues related to hardware, software, and AV equipment.
* Knowledge of IT service management frameworks, such as ITIL, and familiarity with remote support tools and technologies.
* Degree with subsequent relevant experience to consolidate the theories and principles learned, or extensive experience, leading to either the development of specialist expertise or to the development of broad knowledge in an administrative field, or an equivalent alternate combination of relevant knowledge, training and/or experience.
Application Process
Please submit an online application ONLY and include the following document:
* An up to date resume
Additional Information
Only candidates with Full Working Rights in Australia may apply for this position. We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application.
Compliance
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
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