Job Description About Accenture:Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
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We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability.
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These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships.
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Visit us at www.accenture.com.Role: EOC Team MemberKey Responsibilities:Conducting 'eyes on glass' monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;Raising Incidents via the client's IT Service Management Tool;Making required updates to external System Availability dashboards;Coordinating Application maintenance page stand up and take down across the MVE as requested by the client;Applying business intelligence to form business, operational and executive views for reporting;Monitoring the Environment against an agreed threshold;Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;Assisting the ESM Service Provider with the ITSM and SIAM processes;Logging Infrastructure events where necessary;Providing proactive notice to avoid Incidents; andProviding early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:Identifying Event Management and System health thresholds;Raising Incidents after determinisation;Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; andEngaging with the Service Desk and client teams to assist with information and communications;Security Clearance Requirement Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure).
Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support.
Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.Benefits of working at Accenture:18 weeks paid parental leaveLong & short-term career break opportunitiesStructured career development programLocal and international career opportunities.Certified as a Family Inclusive Workplace™Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
show more show less Qualifications Systems/technology/methodology = Monitoring systems dashboards (e.g.
Splunk), ITSM Service Now tool, ITIL methodology, MS office Qualifications in Computer Science, Engineering or similar areas:1+ years of IT experience minimumBasic understanding of ITIL methodology (For example, Incident Management, and monitoring and event managementKey Activities:Continuous Improvement:Contribute to Department overall Enterprise Operations Centre capabilities by improving processes and technology.Suggesting updates for continuous improvement to external System Availability dashboards;Monitoring within EOC:conducting 'eyes on glass' monitoring and situational awareness of client IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;raising Incidents when required via the client IT Service Management Tool (ServiceNow);monitoring the Environment against an agreed threshold;User Onboarding and Offboarding into EOC: Support and lead the onboarding and offboarding of Other Service Partners into the EOC through managing the roll-on process and associated administrative activities.Disaster Recovery Activities: Participate in DR Tests and simulations, when required by the Department.
EOC MVE Orchestration and Coordination:Business intelligence to form business, operational and executive views for reporting;Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure; andAssisting the ESM Service Provider with the ITSM and SIAM processes.Ensure smooth operation of EOC and coordination activities with respective stakeholders for issues related to components of EOC.Locations Ballarat, Brisbane, Canberra, Melbourne, Sydney Equal Employment Opportunity Statement for Australia At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
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