About Us
Mantra Sirocco and Zanzibar, located on the Sunshine Coast's peaceful Mooloolaba Esplanade, offers a perfect blend of coastal luxury and elegance.
Your Role
You will be the friendly face and warm welcome for our guests, ensuring exceptional hospitality and memorable experiences from check-in to check-out.
Key Responsibilities
* Provide exceptional customer service, making every guest feel like a VIP
* Communicate effectively with guests and colleagues to ensure cohesive collaboration
* Transform challenges into success stories for guests
* Promote hotel amenities and services with in-depth knowledge
* Share information on neighbourhood hotspots and must-visit attractions
* Handle reservations and manage guest accounts accurately
Requirements
* Innovative approach to customer service
* Collaborative team player with strong communication skills
* Able to multi-task and thrive under pressure
* Proficient in written and verbal communication
* Previous experience in hotel front desk operations is an asset
Our Culture
We welcome you as you are and help you grow and learn. At Accor, we believe that work should bring purpose to your life. By joining us, you can imagine tomorrow's hospitality and write your own story.