About the Company
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and 2,200 employees across Australia and New Zealand.
Our Mission
We are committed to providing quality and cost-effective repairs, as well as exceptional customer service. Our people are our focus, and we invest in their development to create leaders today and tomorrow.
About Capital S.M.A.R.T Repairs
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader in collision repair, specializing in small, medium, and large repairs. We prioritize customer satisfaction and innovation standards, ensuring safe, supportive, and rewarding working conditions for our employees.
About the Role
We are seeking an experienced Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This full-time position involves undertaking quality workmanship to ensure vehicles are returned to their pre-accident condition.
Key Responsibilities
* Provide excellent customer service to clients and work providers
* Acknowledge average repair cost targets and insurer/company procedures
* Complete quotes onsite, off-site, and online
* Process vehicles by conducting arrival inspections, including mapping and imaging
* Manage parts for repairs to ensure timely arrival and cost effectiveness
* Assist with production management of the centre where required
* Ensure vehicles are repaired to their pre-accident condition
* Hand over completed repairs to customers
About You
To be successful in this role, you will require:
* Proven experience within a similar position, including estimates/quotations in the automotive smash repair industry
* Experience with AudaNet is highly desirable
* Excellent customer service skills, including building rapport with customers and work providers
* Strong systems experience and competent computer abilities
* Excellent verbal and written communication skills
* Ability to meet strict deadlines
* Problem-solving skills and attention to detail
* Collaborative work ethic
* Commitment to working safely
What We Offer
We provide:
* A team environment
* Ongoing training
* Career opportunities
* Latest tools, equipment, and processes
* Competitive remuneration packages