Job Description
As a Client Care Team Leader at InvoCare, you will have the unique opportunity to apply your supervisory skills in a compassionate and empathetic work environment.
Duties and Responsibilities
* Lead and guide the Client Care team in managing their activities in a timely manner while maintaining a high level of customer service delivery.
* Nurture a positive culture within the company by promoting and delivering continued customer service excellence.
* Manage and train the Client Care team in all aspects of their job to ensure seamless customer service delivery.
* Investigate and manage client complaints and expectations to achieve satisfactory resolutions for both the client and the company.
* Coach and lead the Client Care team to ensure effective communication and collaboration.
* Demonstrate exceptional communication skills with a compassionate yet professional temperament, able to communicate effectively at all levels with internal and external clients.
About You
* A minimum of 5 years' experience in Customer Service roles.
* Excellent verbal and interpersonal skills.
* Exceptional customer focus and service orientation.
* Intermediate Microsoft suite experience.
* Ability to effectively manage multiple tasks and prioritize responsibilities.
* Ability to manage and lead a high-performing team.
* Maintain a positive attitude even under pressure.
Benefits of Joining InvoCare
* We provide vital services to families celebrating the lives of loved ones, creating meaningful experiences that make a difference.
* Our staff live our values every day and experience the gratitude that comes with offering such a meaningful service.
* Enjoy reward and recognition programs, tailored induction and training, and well-designed facilities.
* Take advantage of birthday and paid parental leave, free access to an Employee Assistant Program, and our commitment to diversity and equal opportunities.
How to Apply
If you're passionate about making a difference in your community, submit your application and take the first step towards a rewarding career with InvoCare.