Join to apply for the Customer Service Officer role at Department of Justice .
Salary: Level 2, $73,954 - $79,292 Per Annum Plus 11.5% Superannuation (PSCA)
Position number: 021960
Work type: Permanent - Full Time
Location: Geraldton Courthouse
Closing date: 2025-03-19 4:30 PM (YYYY-MM-DD)
This is a permanent, full-time position available for immediate filling.
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia.
About The Role
The Customer Service Officer role is responsible for providing quality customer service to all internal and external customers. They provide an advisory service to all customers in relation to the practices and procedures specific to each jurisdiction and in some areas provide direct support services to the Judiciary.
The positions undertake a range of case management, information management and customer service tasks within a registry setting for civil and criminal jurisdictions and can also provide in court support to the judiciary. Applicants must also be able to learn how to interpret and apply legislation, policies, and procedures within the business areas they are employed.
You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court database; liaise with the public, legal counsel, and court users; prepare and check legal documents.
Eligibility
To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
Benefits And Opportunities
* Flexible working arrangements.
* Career pathway opportunities.
* Learning and development opportunity programs.
* Corporate partnership with health providers, discounts on health insurance, member benefits, and subsidies for prescription glasses.
* An employee assistance program offering a free, independent, and confidential counselling service to employees and their immediate family.
Application process
How To Apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
We Require You To Submit
* Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
* A one (1) page statement addressing your suitability for the role in the context of the following Job-Related Requirement. Please provide examples to support your claims.
* Achieve Results
* Contact details of two work related referees.
All remaining Job-Related Requirements will be assessed at a later stage in the recruitment process.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups.
For further job-related information
If you would like further information regarding the vacancy please contact Susan Worthington, A/Clerk of Court, Geraldton on (08) 9921 3722 for a confidential discussion.
Submitting your application
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Government Administration
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