KompleteCare are looking for Client Service Managers that will support our client base within the Aged Care and NDIS sector. Applicants MUST hold either a Diploma in Community services, Diploma in Nursing, Bachelor of Nursing or a Bachelor within the industry. The successful person will work within a supportive team who will offer training and support. It is essential that the correct applicant has very sound knowledge of Microsoft Office and is efficient on computers. We are looking for Client Service Managers at various offices. Responsibilities: Admits new clients by reviewing records and applications; conducting orientations. Onboarding clients into the system with appropriate supports upon reviewing medical documentation and plans. Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort. Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support. Maintains clients' records by reviewing case notes; logging events and progress. Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences. Advocates for client needs, choices and rights. Respects client's choice of advocate and includes them as needed in providing and identifying service needs. Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources. Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results. Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures. Improves financial status by analysing results; monitoring variances; identifying trends; recommending actions to management. Manages client budgets. Complies with and contributes towards the success of the KC Quality Management System. Meets budget by monitoring expenses; implementing cost-saving actions. Prepares reports by collecting, analysing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Other tasks may apply based on clients' needs. Job Type: Full-time Pay: $80,000.00 – $85,000.00 per year Schedule: 8 hour shift Monday to Friday On call Work Location: In person Application Deadline: 21/11/2024 #J-18808-Ljbffr