Mondrian Gold CoastImmersive Cultural PrecinctA world of innovation and creativity awaits at Mondrian Gold Coast, where guests and locals can immerse themselves in the vibrant culture of this iconic coastal destination.This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated creatives, thinkers, and changemakers.Experience imaginative spaces that reflect the sun, sand, and surf, alongside dynamic dining, entertainment, and a cutting-edge spa.We're seeking creatives, innovators, and disruptors who challenge the status quo and are ready to be agents of change.The Concierge will deliver exceptional service to both hotel guests and residents of the Mondrian Hotel and Residences, anticipating their needs and offering tailored recommendations for local experiences.Provide personalised service to hotel guests and residents, enhancing satisfaction through tailored recommendations and seamless service delivery.Manage concierge services for the residences tower, ensuring efficient and high-quality delivery of a la carte services such as dog walking, transportation transfers, and other requests.Address and resolve guest and owner inquiries or issues promptly, maintaining high service quality and a positive experience.Collaborate with hotel departments, local businesses, and service providers to enhance service offerings and facilitate guest and owner requests.Key QualificationsPrevious experience in a concierge or guest service role.Degree in hospitality management or related field (desirable).Excellent problem-solving abilities and attention to detail.Proficiency in hotel management software and Microsoft Office Suite.Familiarity with local attractions, restaurants, and events; multilingual abilities an asset.Full Australian working rights essential.