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It's an exciting time to be at TFE Hotels.
We're growing fast, and we're surrounded by opportunities in new geographies, and across our existing hotels.
The best part is we're big enough to grab those opportunities, and small enough that you can get involved and make a direct difference to the way we operate.
Sure, we help build the dream, but it's our Cluster Reservations Agent, at Adina Hotel Anzac Square, Brisbane that turns that daydreamed experience into reality.
From a mere thought into a confirmed booking.
About the role :
Reporting to the Qld Cluster Reservations Manager, you help turn guests' daydreamed travel experiences into reality – from a mere thought into a confirmed booking.
Through your inquisitive, persuasive and caring nature, you are always ready to 'sell' and maximise hotel reservations, whilst delivering exemplary guest service before they even walk through our doors!
Key responsibilities (not limited to) :
Manage and process reservations across multiple hotelsIdentify guest reservation needs and determine appropriate room typeEnsure revenue maximisation by upselling guest rooms and hotel facilities where possible.Handle booking requests, changes, and cancellations, via phone, email, and online systemsCheck contracts issued by the Sales & C&E DepartmentsAbout you :
Previous experience in hotel reservations essentialHighly organised with strong attention to detailExperience with a PMS, such as Opera Cloud, Protel and RMSFamiliarity with distribution channelsComputer literacy in MS OfficeExcellent phone manner with a guest focusAbility to work in a fast-paced environment requiring multitasking and problem-solvingHigh standard of attention to detail and communication (written & verbal)Excellent grooming and personal presentationFull-time permanent working rights for AustraliaWhy TFE Hotels :
Supportive, friendly team and company cultureGlobal hotel discounts for you and your family and friendsTravel and wellness discountsPaid Birthday leave to celebrate the day and eat cakeFood and Beverage discounts at our cool bars with amazing viewsLeave options to attend to the things in life that are important to youPaid parental leaveInternational exchange opportunities.Learning, development, and career progressionCommunity - Giving back out there, feels extra good hereRecognition with your chance to shineLike you, we nurture and celebrate the passionate and the talented, and we promise to give more back.
So dive in and find more as part of our team at TFE Hotels!
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