Lovedale, Newcastle, Maitland & Hunter NSW
About the role
We are seeking a dedicated Full-Time Reservations Sales Agent to join our in-house team at Rydges Resort Hunter Valley in the beautiful Lovedale, NSW 2325 area. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
What you'll be doing
* Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
* Efficiently process guest reservations, modifications, and cancellations
* Maintain accurate and up-to-date reservation records
* Collaborate with the wider team to ensure a consistent and positive guest experience
* Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
* Contribute to the achievement of revenue and occupancy targets
What we're looking for
* Proven experience in a customer service or reservations role within the hospitality and tourism industry
* Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
* Strong problem-solving and decision-making skills to handle guest inquiries and requests
* Proficient in using reservation systems and technology
* Adaptable and flexible to work in a dynamic, fast-paced environment
What we offer
At Rydges Resort Hunter Valley, we are committed to providing our employees with a supportive and rewarding work environment. This role offers:
* Competitive remuneration and benefits package
* Opportunities for career development and growth
* Discounts on accommodation and food and beverage at EVT hotels and resorts
* A collaborative and inclusive team culture
* Access to wellbeing initiatives and employee assistance programs
About us
Rydges Resort Hunter Valley is a premier destination for travellers seeking a relaxing and rejuvenating experience in the heart of the Hunter Valley region. As part of the Rydges Hotels & Resorts family, we are committed to delivering exceptional service and creating unforgettable memories for our guests.
If you are excited to join our team and contribute to delivering a seamless guest experience, please apply now.
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