Who are Intender: We’re a fast-paced, data-driven agency located in sunny Noosa, working with high-growth clients across eCommerce, Retail, Finance, Technology and more. Our goal is to make advertising useful, not annoying, while helping clients achieve exceptional results. Our agency thrives on inclusivity, autonomy, and transparency, fostering both personal and professional growth within a flexible work environment. About the Role: As the Client Director at Intender, you’ll be the key liaison for our top-tier clients, overseeing strategic alignment, seamless project execution, and forward planning across all digital initiatives. You’ll collaborate with our executive leadership team to drive process optimisation, elevate the client experience, and support our agency’s growth through exceptional relationship management and strategic insights. This role is central to delivering effective client solutions while enhancing internal operations and contributing to overall business objectives. Responsibilities: Client Management & Strategy Serve as the main point of contact for a portfolio of top tier, household-name clients, understanding and shaping their objectives to deliver tailored strategies that meet their goals. Identify cross-sell opportunities within Intender’s suite of services to maximise client value and satisfaction. Integrated Strategy & Collaboration Lead the wider team to ensure all client strategies are cohesive and prevent any gaps in client deliverables. Requires experience within the SEO and Paid Media spheres to be able to provide the required strategic alignment for our client portfolio Integrate client expectations and requirements into the agency’s internal work management platform (Monday.com) for visibility and alignment. New Business Support Support the Head of Strategy in leading and managing the new client pitch process and business development processes. Assist in running and improving the internal CRM system, actioning SOPs for new business and client onboarding. Forward Planning & Project Governance Lead forward planning for client projects, setting expectations, mapping deliverables, and outlining project milestones, dependencies, and risk factors. Prepare estimates, quotes, and SOWs, aligning project scope with client budgets and agency capacity. Brand Building & Marketing Contribute to Intender’s external brand presence by overseeing content creation, social media, and collaborating with team members and vendors to boost brand awareness. Finance & Operations Support Ensure accurate, timely client invoicing and proper handling of subcontracted services. What You’ll Bring: 6+ Years Experience with a proven track record in client management excellence within a digital or performance marketing agency environment. Strong understanding of digital marketing strategies (SEO and Paid Media) and how to apply them to meet client goals. Well-experienced and up-to-date with current best practices across digital marketing - Google Ads, Meta and SEO experience essential. Exceptional communication skills with a strategic mindset to identify opportunities and implement integrated solutions. Ability to lead projects with a focus on forward planning, budget alignment, and risk mitigation. Familiarity with CRM systems, project management platforms (Monday.com), and financial accuracy in client invoicing. A respect for the people we’re advertising to, where you think people-first. Be a leader with strong project management skills with attention to detail and the ability to thrive under pressure. Perks of Joining Intender: Annual budget for training and development to keep growing your skills. Bonus day off for your birthday. Half-day Fridays to get your weekend started early! Regular team events and an office that’s full of energy (and a pool!). What Happens Next: Send us your resume via the link or email directly to zoe@intender.com.au We’ll be sure to let you know what’s going on with your application but please keep in mind the application process can take time - successful applicants will be invited into the office for an initial interview. If you are a dedicated client strategist and collaborator with a commitment to excellence, we’d love to hear from you! Join us at Intender and take on a key role that combines strategic client partnership with forward-thinking leadership.