Digital Commerce Functional Specialist - Adelaide, SA Welcome to Smokemart and GiftBox (SMGB), Australia's premier destination for tobacco products and giftware.
Boasting over 250 retail outlets nationwide and a dynamic online presence, SMGB stands as a proud testament to South Australian entrepreneurship, now embraced across Australia.
As a key member of the Viva Energy group, an ASX-listed leader with a bold vision to dominate Australia's convenience retail sector, SMGB merges Viva Energy's expansive network of over 1,000 locations with our robust tobacco distribution arm.
This powerhouse synergy allows us to elevate our service and product offerings to unprecedented levels.
The Opportunity
Reporting to the Head of Ecommerce & Digital Experience, the Digital Commerce Functional Specialist will play a key role in maintaining seamless digital platform operations by providing day-to-day functional support, troubleshooting, and driving improvements across workflows.
Key Responsibilities
Be the primary technical contact for managing and resolving issues ensuring uninterrupted Ecommerce functionality Conduct regular quality assurance checks to ensure optimised user experience Partner with internal stakeholders to enhance workflows across order management, refunds and promotions Conduct regular testing to manage and support the implementation of new digital tools Support in projects involving data integration, systems upgrade, and new digital capabilities Constantly review customer feedback to enhance site usability and customer satisfaction The Successful Candidate Will Possess
Demonstrated capability and strong understanding of managing Ecommerce platforms Ability to draw insights, make recommendations and implement changes to maximize sales, conversion rate, average order value Technologically fluent and strong communication skills Team player who thrives in a fast-paced environment Skilled in performance and web analytics, with the ability to analyse data and generate actionable insights Please note only shortlisted candidates will be contacted.
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