The role:
In this role you will provide on-site and remote technical support for incident, request and change management. You will demonstrate strong skillsets in Networking and Unified Communications, Server and End User Computing technical domains.
For further information regarding the above technical domains, please refer to attachment 1 within the role description attached.
As the Principal Technology Officer, you will demonstrate:
1. Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
2. Effectively supervise and manage visiting ICT support staff, such as suppliers and vendors, by adhering to the unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
3. Assist management in the decision-making proce