About Us
Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs.
About The Role
We are seeking an organised and proactive Dispatch Coordinator to manage the allocation of jobs to Tow Truck Operators (TTOs), ensuring exceptional service is provided to our customers.
Responsibilities:
* Maintain a professional manner in all customer interactions.
* Effectively manage a high volume of incoming phone calls.
* Efficiently address and resolve customer inquiries, provide accurate quotes, and facilitate job bookings.
* Resolve customer complaints or issues promptly and effectively.
About You:
* Prior experience in a customer service centre environment.
* Effective communication and collaboration with diverse customer profiles.
* The capability to manage multiple tasks and prioritise within a high-pressure environment.
* Sound judgment, precision, and critical thinking ability.
* Impeccable attention to detail and adept time management.
The Benefits:
* Modern workspaces with easy access from Eastlink.
* Free onsite parking and onsite café.
* Comprehensive wellbeing solutions, including an on-site gym.
* Excellent benefits package, including employee discounts.
Requirements:
To be considered for this role, please submit your resume and cover letter (.docx or .pdf formats accepted). Successful candidates will be required to undergo a police check.