Direct message the job poster from WA ITWA IT, established in 2003, specializes in network and managed services, offering cloud-based solutions to help businesses boost efficiency. Serving over 120 small to medium-sized businesses in the Greater Perth Area, WA IT provides support for SBS servers, cloud infrastructure, hardware design, and network support. The company's mission is to provide full-time IT support to businesses without a full-time price.Role DescriptionThis is a full-time on-site role for a Level 3 Service Desk Engineer at WA IT. The Service Desk Engineer will be responsible for technical support, troubleshooting, customer service, help desk support, projects, and service desk tasks on a day-to-day basis.QualificationsTechnical Support and Troubleshooting skillsCustomer Service and Help Desk Support skills5 Years Experience in Service Desk operationsStrong analytical and problem-solving abilitiesExcellent communication and interpersonal skillsIndustry certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are a plusSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information Technology, IT Services and IT Consulting
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