Aged & Disability Support (Community Services & Development)
Full time
Bamara is an Indigenous-owned organization that provides culturally competent services to foster business and economic development for people and communities. We are committed to supporting the growth and well-being of our participants, especially through our NDIS services. Our operations are expanding, and we are looking for a driven NDIS Operations Manager to lead our efforts in delivering high-quality services.
Position Overview
The NDIS Operations Manager is responsible for overseeing the day-to-day operations of NDIS services, ensuring compliance with NDIS requirements, and leading a team to deliver exceptional participant outcomes. This role will focus on building operational efficiency, service delivery quality, and driving growth.
Key Responsibilities
* Operational Management:
o Oversee and manage the daily operations of NDIS services, including participant intake, service delivery, and coordination of supports.
o Ensure compliance with NDIS Quality and Safeguards Commission standards, as well as internal policies and procedures.
o Lead and manage a team of NDIS support coordinators and staff, including recruitment, training, and performance management.
o Maintain a strong governance framework, including risk management, data security (ISO 27001), and continuous improvement strategies.
o Collaborate with the Quality and Compliance Manager to ensure 100% compliance in all NDIS audits.
* Service Delivery:
o Ensure that participants receive personalised, high-quality support that meets their goals and aspirations.
o Drive a person-centered approach to service delivery, working closely with participants, their families, and support networks.
o Coordinate assessments, workplace adjustments, and other services to increase participants’ functional capacity and independence.
o Develop and implement strategies to engage and retain participants, with a focus on improving overall satisfaction and outcomes.
* Stakeholder Engagement:
o Build and maintain strong relationships with key stakeholders, including participants, their families, community partners, local employers, and government bodies.
o Work closely with the Disability Advisory Committees (DAC) to ensure services align with the diverse needs of the community and participants.
o Engage with external providers, including allied health professionals, to ensure comprehensive service provision.
* Reporting & Financial Management:
o Monitor financial performance and ensure NDIS services are delivered within budget and in line with financial targets.
o Ensure accurate and timely reporting of NDIS claims, service hours, and participant data to maintain financial sustainability.
o Provide regular operational and financial reports to the CEO and Board, highlighting key performance metrics and areas for improvement.
Qualifications & Experience
* Proven experience in a senior operational role within the NDIS or disability services sector.
* Comprehensive knowledge of the NDIS Quality and Safeguards Commission and NDIS Practice Standards.
* Demonstrated ability to lead teams in a high-performance environment with a focus on delivering participant outcomes.
* Strong understanding of financial management, budgeting, and compliance in the context of NDIS services.
* Experience working in culturally diverse settings, preferably with First Nations communities, is highly desirable.
* Must have a paid WWCC, NDIS Workers Clearance, current First Aid and pass a police check (must have all of these prior to commencement).
Skills & Attributes
* Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
* Excellent communication skills, both verbal and written.
* Strategic thinking with the ability to innovate and implement new ideas for service improvement.
* Strong problem-solving skills and a proactive approach to addressing challenges.
* Ability to work under pressure and manage competing priorities.
* Commitment to continuous improvement and high standards of service delivery.
Your application will include the following questions:
* Are you legally entitled to work in Australia?
* Please detail your minimum salary expectations (including super):
* What is the notice period for your current employment?
* What motivated you to apply for this position?
* What relevant skills and experience would you bring to this role?
* Current Employer: Please list Company name, Position title, Start Date, End date and reason for leaving below:
* Previous Employer 1: Please list Company name, Position title, Start Date, End date and reason for leaving below:
* Previous Employer 2: Please list Company name, Position title, Start Date, End date and reason for leaving below:
* Please provide the name and contact details of your first employment reference:
* Please provide the name and contact details of your second employment reference:
#J-18808-Ljbffr