Queensland Fire DepartmentStatus: Permanent Flexible Full-timeClassification: AO6Salary: $115,755.69 - $123,608.40 per annumDivision: Strategy & Corporate ServicesRegion/Directorate: Information & TechnologyWork Unit: Frontline IT Solutions & ServicesLocation: Kedron, 4031Closing Date: 4 February 2025Reference No: QLD_QFD_20326_25Current Queensland Fire Department employees and volunteers must apply via their internal careers siteAbout usThe Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.The QFD is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.Purpose of roleThe Fire and Rescue IT Solutions team is responsible for providing contemporary and innovative technology solutions and services to meet the operational needs of the fire and rescue capability and the volunteers that are a critical element of providing coverage across Queensland. The team contributes to the delivery and support of fit for purpose technology solutions, ensuring that corporate technology is aligned to operational needs and supports maximum adoption of digital solutions and services.Reporting to the Solutions Delivery Manager, you will be responsible for analysing the business systems and information technology needs, utilising Business Process Model and Notation (BPMN) standards to ensure processes and procedures are effectively documented and maintained. You will work with key stakeholders to review, manage and identify issues, risks and changes to system requirements and prepare documentation for submission, ensuring solutions are consolidated and consistent across the business areas to support operational and organisational capability.Key requirementsHighly desirable requirements:High level knowledge and application of appropriate business analysis frameworks, aligned with Business Analysis Body of Knowledge (BABOK).Ability to rapidly acquire knowledge of the applications and their integration with business requirements and technical environment in a large and complex service delivery environment.Excellent analytical, conceptual and innovative problem solving, and organisational skills to manage and prioritise large workloads whilst maintaining high levels of accuracy.Experience in Agile way of working and appropriate requirement management tools.Knowledge and/or experience in Software Development Life Cycle.Your key accountabilitiesYour part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:Perform business analysis activities by developing an understanding of the business needs to ensure technical deliverables meet user acceptance criteria, usability and fit for purpose solutions.Undertake investigative work and utilise appropriate modelling techniques to determine, document and maintain business requirements, recommending improvements to business processes and information systems aligned with industry best practice and departmental standards.Develop, analyse and document requirements that will cover system functionality, usability, access and security, performance and availability, interfaces, and data conversion requirements for all business functions.Develop business processes to design end to end service mappings to ensure procedures are documented following processes and methodologies that align with industry best practice and departmental standards.Contribute to the specification and design of system reports and reporting processes applicable to the client or stakeholder requirements utilising standard departmental reporting tools.Build effective relationships and liaise with internal and external stakeholders to provide guidance in the conduct of user acceptance testing and system trials to ensure deliverables meet required outcomes.Conduct quality reviews of project and production support deliverables to ensure their successful implementation and operation within the department.Contribute to the review of system design and other development deliverables against requirements and participate in applicable quality assurance activities.CapabilitiesTo determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the key accountabilities for this role:Leadership Competency Stream - Individual Contributor (leading self)VisionStimulates ideas and innovationLeads change in complex environmentsResultsBuilds enduring relationshipsDrives accountability and outcomesAccountabilityFosters healthy and inclusive workplacesDemonstrates sound governanceOnce you join us we will want you to exemplify the QFES shared values:RespectIntegrityTrustCourageLoyaltyWant more information?Please contact Peter Mann, Executive Manager on phone 0497 131 611 or email peter.mann@qfes.qld.gov.au.You can also visit our website to find out more information about joining our team.How to applyPlease refer to the QFD Public Service Application Guide (All PS Classifications/Streams and Senior Officer) for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.
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