About the RoleWe are seeking a highly skilled and experienced Service Desk Technician to join our National Information & Technology Division based in Brisbane on a full-time basis. As a Service Desk Technician, you will be responsible for providing first-level IT support to the business, resolving national support requests, and configuring and installing personal computers and mobile devices.Key Responsibilities:Providing technical support to staff and customers via phone, email, and in-personIdentifying and resolving technical issues using various diagnostic toolsCollaborating with internal teams to resolve complex technical issuesDeveloping and implementing process improvements to enhance IT service deliveryStaying up-to-date with emerging technologies and trends in ITRequirementsTo be successful in this role, you will need:12+ months experience in a similar roleExcellent knowledge of the Microsoft desktop environment and Microsoft Office suiteExposure to Active Directory and IT ticketing systemsOutstanding skills in troubleshooting, organisational and time managementA practical fast learner who is open to new challengesAbility to work autonomously and in a teamWillingness to learn and positive can-do attitudeExcellent communication skills (written and verbal)Excellent customer service skills, especially working with clients face to faceBenefitsAs a Service Desk Technician at RSM Australia, you will enjoy a range of benefits, including flexible working arrangements, career development opportunities, and wellness and lifestyle benefits.