Job Requisition ID: 36236 Deloitte's ServiceNow Offering is seeking an experienced?ServiceNow Manager/Senior Manager?to join our dynamic team.
In this leadership role, you will leverage your expertise in ServiceNow to design, develop, and implement innovative solutions that drive business efficiency and enhance IT service management.
You will be instrumental in delivering high-quality outcomes for our clients, leading and supporting bids and proposals to secure new business, and fostering a collaborative and positive team environment.
As a ServiceNow Manager, you will oversee project delivery, ensuring adherence to timelines, budgets, and quality standards.
You will also mentor and guide your team throughout the project lifecycle, sharing your knowledge to promote best practices.
If you are a seasoned professional passionate about technology, thrive in a leadership role, and are eager to make a significant impact, we want to hear from you!
Role Overview As a?Technical ServiceNow Manager/Senior Manager, you will drive sales efforts by leading pre-sales activities, demonstrating strong knowledge of ServiceNow capabilities, and showcasing the value proposition to prospective clients.
Collaborating with Solution Architects and Directors, you will focus on driving transformation solutions using ServiceNow.
Leading product demonstrations, workshops, and presentations will be key to articulating the benefits of ServiceNow solutions.
Building and nurturing strong client relationships, understanding their pain points, and positioning ServiceNow as the optimal solution will be essential.
You will oversee the delivery of ServiceNow projects, ensuring adherence to timelines, budgets, and quality standards.
Leading and mentoring delivery teams, providing guidance throughout the project lifecycle, and actively sharing knowledge to promote best practices within the team will be crucial components of your role.
Furthermore, you will stay up-to-date with the latest trends and developments in the ServiceNow ecosystem to maintain our competitive edge.
Candidates are expected to obtain and maintain relevant ServiceNow certifications to ensure high standards of expertise and credibility.
Technical Responsibilities In addition to the overall role responsibilities, as a Manager/Senior Manager you will: Lead the technical design and architecture of ServiceNow solutions, ensuring optimal performance and scalability.
Oversee the development and implementation of ServiceNow applications, including customisations and integrations with other systems.
Ensure technical best practices are followed, performing code reviews and providing technical guidance to the development team.
Troubleshoot and resolve technical issues that arise during project execution, ensuring minimal disruption to clients.
Collaborate with clients to understand their technical requirements and translate them into effective ServiceNow solutions.
Provide technical training and support to clients, ensuring they are equipped to utilise ServiceNow effectively post-implementation.
Coordinate with other architects, developers, program and project management about project LOE, project tasks, project progress and risks.
Author required documentation, briefings, models, and designs including SLAs and various technical standards in support of the application(s).
Serve as SME for best practices, processes, and applications within the ServiceNow platform.
Act as the key point of contact for application-specific issues, questions, and solutions for IT leadership, staff, and other contractors.
Help recruit and mentor junior developers in ServiceNow Development, Best Practices, and Agile Development.
Serving clients Core expectations: Produces quality work through others (team) Delivers quality work Manages client and stakeholder relationship Manages engagement scope, budget, quality, risk, resource and timelines.
Leading self and others Fosters team culture and supports the team wellbeing Coaches others.
Investing in the future Contributes to business development Contributes to building relationships in the market Contributes to innovation and transformation.
Managing the business Meets quality and risk standards Qualifications To be successful in this role, you should have a minimum of 5+ years' experience working with the ServiceNow platform in addition to technology development, engineering project management, business process, and process delivery.
You should also have: Demonstrated experience in leading implementation project teams to delivery in a consulting environment.
ServiceNow architect experience, especially in ITSM, ITOM, and Scoped Applications along with strong platform technical expertise.
Preferred ITOM architect experience in some or all ITOM application areas (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management).
Experience in integration of ServiceNow with alternate tools/platforms and the ability to lead design sessions to architect the integrations.
Strong understanding of the SDLC cycle with experience in an Agile environment.
Thorough understanding of Javascript, Angular JS, relational databases, SQL, and web services.
Demonstrated understanding of ITIL practices including Incident management, problem management, and change management.
Strong stakeholder management experience at senior levels.
Advanced command of communication and analytical tools such as MS Project, PowerPoint, Excel.
Ability to communicate complex/technical issues to non-technical audiences.
About Deloitte - ServiceNow Offering Deloitte's ServiceNow Offering is a leading provider of ServiceNow consulting and implementation services.
We are dedicated to helping our clients leverage the power of ServiceNow to drive digital transformation and achieve their business objectives.
Our team consists of highly skilled professionals who are passionate about delivering exceptional results and exceeding client expectations.
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential.
Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific, providing opportunities to gain experience and access projects beyond Australia's borders.
We value difference and embrace people with diverse backgrounds, experiences, gender identities, abilities, and thinking styles.
We're committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted.
Through the creation of endorsed employee-led diversity networks, which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people, and gender equality, we're leading the way to shape an environment where everybody can thrive.
By applying for this job, you'll be assessed against the Deloitte Talent Standards.
We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.