Aged & Disability Support (Community Services & Development)
Abilifly Support Services is a registered NDIS service provider. With offices in Far North Queensland, Mount Isa and Perth (WA), we support a work ethic that is professional, reliable and promotes the rights, choice and control of our participants.
At Abilifly Support Services, our skilled and passionate team is dedicated to supporting our participants to live their life, their way, every day.
Why Work for Us?
When you join Abilifly Support Services, you will experience a vibrant, values-driven organisation where the people we support are at the centre of everything we do. In return for your skills and experience, you will receive a competitive remuneration package with a supportive management structure.
The Role
* Engage with and establish partnerships with a broad range of internal and external stakeholders and service providers to achieve quality support delivery outcomes for our clients.
* Ensure all service delivery to our clients have a current service agreement in place.
* Conduct Client Care Assessment and Care Planning.
* Maintain ongoing relationship/contact with participant and their support coordinators, aimed at ensuring the support requirements are met by Abilifly Support Services.
* Ensure all reports i.e. shift notes and/or incident reports are submitted in a timely manner.
* Review shift notes on a daily basis and action where necessary.
* Ensure support hours provided to participants align with contractual agreements. Where changes are required, ensure this is accurately documented and stored in relevant storage folder.
* Ensure all contractual/service agreements are well documented and secured for efficient access, data integrity and security in electronic and hard copy filing system.
* Participate as a member of an extended service team in line with organisational values.
* Manage own workload, ensuring that timeframes are strictly adhered to and KPI’s are achieved as set by Management.
* Answer new client enquiries over the phone in a knowledgeable manner with the aim of scheduling a care consultation.
* Other tasks as assigned by the Team Leader / Manager.
* Undertake a range of record and information management tasks including maintenance of case records, preparation of reports, performance reporting and data entry to ensure casework and accountability.
* Actively participate in training and professional development activities to develop, maintain and enhance knowledge and competencies of the support team.
* Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
* Build partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
* Identify participant needs and oversee support delivery within the business context.
Requirements for the Role
* Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations.
* Highly detail-oriented, ensuring accurate inputting of information.
* A people person, understanding the needs of clients and able to build strong and healthy relationships.
* Strong organisational skills and time management skills.
* Excellent communication skills and an approachable demeanour.
* Positive approach to a continually changing work environment.
* Strong client focus and desire to be a part of a service organization.
* Ability to operate in a highly ethical manner in accordance with Abilifly Support Services high quality and performance-oriented culture and client expectations of high standards.
* Work effectively as part of a team environment to achieve own and team objectives.
* Use appropriate judgement and problem-solving skills within defined parameters.
* Demonstrated understanding of disability services provision and the NDIS Quality & Safeguard Commission framework or the ability to learn and develop.
* Demonstrated customer service-focused approach and a passion for working alongside clients with disabilities.
* Preferably with 12 months experience in a similar role within the Disability and Community services sector.
* Requirement to respond to crisis and availability as an emergency contact if needed.
Qualifications
* Qualification (Cert IV or higher) or demonstrated commitment to ongoing professional development and/or relevant experience.
* Current Blue Card issued by the Commission for Children and Young People & Adult Guardian (or ability to apply for one).
* Current Yellow Card issued by the NDIS (or ability to apply for one).
* Hold a current Australian driver licence.
To apply for this role, you will need to submit a cover letter, detailed resume and a short response to the ad detailing why you should be considered for the position (maximum 2 pages) to hr@abilifly.com.au. Applications close on the 12 December 2024.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a care coordinator?
* Do you have a current Australian driver's licence?
* Do you have customer service experience?
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