About Tally Group: At Tally Group we put our energy into building world-leading utility technology. We want to transform how people power their homes and businesses, so we're reinventing how energy retailers operate. We are a cloud-native SaaS provider with extensive experience and clients worldwide. We offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower customers and reduce cost-to-serve. About the role: Our clients are some or Australia's largest energy providers. Our Customer Service Representatives (CSRs) answer inbound calls their customers and assist them with a range of issues. This could range from queries about their bill, to issues with their power supply.Your days will be a mix of: Customer Service (70%) Answer customers general enquires including applications for supply, meter reading requests, consumption, debt, tariff and other customer service enquires.Handle customer complaintsCreate service orders, initiate action and update customer's information in response to customer requests.Arrange appointments for customer service work on behalf of clients.Make outbound customer calls regarding appointment confirmation and debt. Payment Management (20%) Negotiate payment arrangements with outstanding debtors for domestic and smaller commercial and industrial customers.Make simple adjustments to customer accounts in accordance with client credit control arrangements.Process journals relating to disconnect/reconnect fees and charges. Continuous Improvement (10%) Engage in training provided by our onsite Trainer on process improvements and regulatory changes/updates.Work on special projects associated with customer service processes and systems on an as required basis to improve the customer experience and drive productivity. Knowledge and skills requirements: You'll need to be a natural problem solver who loves nothing more than helping people resolve their queries, and thrives in a busy environment.You'll need to understand the importance of providing exceptional customer service. Experience in a busy call centre or customer service environment is preferred. You'll be resilient and able to stay calm when handling tough calls - we're not going to sugar coat it, you will get some! IN return you'll work with a supportive and fun team, and will get full training on the energy industry, which will open up pathways into an exciting industry. You'll also need: Outstanding communication skills.Demonstrated ability in utilizing: Windows based technology (including MS Word, Outlook); Customer Information Systems (CIS) preferably Orion/Engage CRM.Experience being measured by Contact Centre KPIs and meeting them.Experience dealing with complaints.Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.Must be adaptable, professional, courteous, motivated, and work well on their own or as a member of a team.Ability to thrive in a fast-paced environment and with a challenging workload. What we Offer? Competitive Compensation: We offer a competitive salary package that reflects your skills, experience, and contributions to the team.Collaborative Environment: Join a team of dedicated professionals who value collaboration and teamwork. Our open and inclusive work culture encourages you to share ideas and contribute to innovative solutions.Opportunities for Growth: We believe in promoting from within whenever possible. As you prove your capabilities, you'll have the chance to take on new responsibilities and move up the career ladder.Employee Events: Enjoy team-building activities, social events, and outings that foster camaraderie and help you connect with colleagues on a personal level.Flexible Working: We recognize that flexibility is important. Our flexible working policy gives you the opportunity to work from home at times which we believe helps with work/life balance.One Tally Day: As an extra perk, we provide one tally day each year for you to use as an additional personal day or to observe a special occasion