Competitive salary based on experience and qualifications.About Our ClientA top provider of technology-driven freight forwarding services, specializing in meeting the transportation and logistical needs of clients, located in Campbellfiled.Job Description Industry Knowledge: Understanding of freight, shipping, and logistics processes, including familiarity with regulations, customs procedures, and transportation modes.
Communication Skills: Strong verbal and written communication skills to interact with clients, suppliers, and other stakeholders clearly and professionally.
Problem-Solving Abilities: The ability to address and resolve issues related to shipping delays, customs complications, lost goods, or damaged shipments, often under tight deadlines.
Attention to Detail: Accuracy in processing orders, tracking shipments, handling documentation, and maintaining records of customer interactions.
Customer-Centric Approach: A focus on providing exceptional customer service, ensuring client satisfaction through timely responses and effective solutions.
The Successful ApplicantA successful Senior Customer Service Representative should have: A strong background in customer service and the freight industry Excellent communication and interpersonal skills.
Proficiency in using customer service software, ideally expedia.
Strong problem-solving abilities.
A customer-oriented mindset with a passion for delivering exceptional service.
What's on Offer Free onsite parking Opportunity to join a growing organisation