Vetroblu Hotels, founded in 2017, excels in delivering premium hotel management services. Renowned for our meticulous attention to detail and adaptable designs, we guarantee exceptional comfort in prime locations across Perth. Our properties, including Ramada Vetroblu Scarborough Beach, Airport Apartments by Vetroblu, and Baileys Parkside Motel by Vetroblu, cater to a variety of needs, from one-night stays to extended visits, accommodating all budgets. Whether you’re traveling for business, leisure, or relocation, our modern facilities are designed to meet all your accommodation requirements.
Role Description
This is a part-time, on-site role for a Guest Service Agent located in Perth, WA. The Guest Service Agent will be responsible for greeting guests, managing check-in and check-out processes, handling reservations, and providing exceptional customer service. Daily tasks include responding to guest inquiries, coordinating with housekeeping and maintenance staff, processing payments, and ensuring guest satisfaction throughout their stay.
Qualifications
* Customer Service and Hospitality skills including Communication, and Problem-Solving skills
* Intermediate Admin skills with experience in handling financial transactions desirable
* Experience with Reservation Systems
* Experience using RMS Cloud PMS
* Check-In/Check-Out procedures and Front Desk Operations
* Ability to Manage Multiple Tasks efficiently and work in a high-paced environment
* Strong Interpersonal skills and the ability to collaborate effectively with team members
* Attention to Detail and Organizational skills
* Proficiency in using Office Software and Basic Computer skills
* Flexibility to work various shifts, including weekends and holidays
* High school diploma or equivalent; additional qualifications in Hospitality Management are favorable
* Previous experience in the hospitality industry is beneficial
Seniority level
Entry level
Employment type
Part-time
Industries
Hospitality
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