Customer Service Officer - $65k plus Super
Our client is a no 1 supplier of manufacturing products for Builders and Architects across New Zealand, Australia and the USA. Due to internal movement an exciting opportunity exists for a Customer Service professional with Estimation experience and strong computer skills to join their team. This is a fulltime permanent position and is initially based in Frenchs Forest but will be relocating to Wetherill Park in February 2024.
Duties will include -
1. Acting as liaison between the NZL Engineering and product development team and the Sydney Team
2. Providing high quality customer service and support
3. Prompt, courteous answering of customer inquiries and emails and converting them to sales orders
4. Ensuring customer orders are reviewed, verified and processed as per the requirements
5. Filing/maintaining all paperwork including digital filing
6. Preparing quotes for clients and ensuring 100% accuracy and clarity on pricing proposals and quotations
7. Preparing and communicating work orders for manufacture
8. Receiving, handling and investigating client complaints and issues
9. Following up queries relating to order ETA's
10. Assisting with the showroom, ie maintenance and presentation
11. Keeping systems and records up to date and accurate
12. Ensuring Tenders are back within 48 hours and maximise Tender opportunities
13. Assisting Business Development Managers as required
To be successful in this role you will possess the following skills and experience -
14. Estimation experience, preferably in the Building industry
15. Superior computer skills - Epicor, Sugar or similar
16. Experience using Microsoft Excel & Word
17. Product and sales process knowledge
18. Exceptional customer service skills
19. Previous experience in the Manufacturing, Trade or Building industries
20. Strong verbal and written communication skills
21. Sound problem solving and analytical capabilities
22. Time management and organisational skills
23. Ability to adapt and embrace change
24. Accuracy, speed and Attention to detail
If you have the abovementioned skills and experience and are available for an immediate start please apply by following the prompts.