Principal Product OwnerEmployment Type: 5 x Temporary until 30 June 2026Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: Clerk Grade 11/12Salary Range: $145,378 – $168,130 p.a. base salary dependent on experience, plus 11.5% superannuationWho we areThe Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.The opportunityWe are now inviting applications for the opportunity of Principal Product Owner for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.Day to Day ResponsibilitiesManaging the product backlog, including prioritising features based on business value being deliveredLeading multi-disciplinary product team to deliver on committed goals, including providing clarity on requirements, and leveraging customer feedback to continually uplift products and service offered by Government Technology PlatformsFacilitating daily stand-ups, reviewing sprint progress, and ensuring alignment with the overall product roadmap, whilst balancing technical constraints and business objectiveLead Senior Product Owners to uplift capabilities and skillsets to align with ways of workingWhat you will bring to this roleDemonstrated experience in leading multi-disciplinary Agile teams to manage the product lifecycle, including defining and executing product vision and strategy, validating product features and design, identifying and resolving issues and collecting and prioritising inputs to inform product decisions and direction.Experience in leading and defining an outcome-oriented product roadmap, informed by customer insights and feedback, to define and write user stories, acceptance criteria and success metrics, to ensure customer centric product design, development and delivery with sustainable targets.Substantial experience in leading research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment.Demonstrated experience in consulting with service and technology providers to integrate products and services to maximise value for money in digital service delivery, applying best practice methodologies and industry recognised systems, processes and standards to meet defined business needs.Demonstrated experience in leading and coaching product teams to deliver product roadmap, practice management and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives through the delivery phases, to go-live and into retirement.Experience in driving continuous improvement in products and service delivery by analysing customer feedback and insights, while championing innovative ideas and market trends to prioritise and develop industry-leading User Experience roadmaps.Essential requirementsSAFe Agilest or equivalent accreditation highly desiredRelevant demonstrated working experience in product-based rolesTo ApplyClick the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.Question 1: How have you previously communicated the department or organisation’s strategic objectives or organisational goals to your team?Question 2: Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result?Closing Date: Monday 7th April 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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