PERSOLKELLY Canberra, Australian Capital Territory, Australia
Customer Service OfficerPERSOLKELLY Canberra, Australian Capital Territory, Australia
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Our Government Client is engaging in a Customer Service Officer to join their Corporate Services team Level: ASO 4Pay: 56.74/Hour + SuperLocation: Onsite – Canberra CityLength: 3 months (option to extend)The Customer Service Officer is a dynamic, diverse and busy role within Corporate Services and reports to the Business Manager. To succeed in this role, you will possess excellent customer service experience and demonstrate this to external and internal stakeholders particularly in relation to the announcements of land release and supporting the Sales and Client Services Team.
As the first point of contact for all stakeholders and the conduit for internal teams, the ideal candidate will be friendly, approachable and demonstrate strong knowledge and skill to provide high level customer service and deliver solutions. The administrative component of this role is diverse and provides an opportunity to gain a breadth of experience across Work Health and Safety, Human Resources, Records Management, and building and fleet management.
Responsibilities: Provide high quality customer service (face to face/telephone/email) to a diverse range of clients and public customers seeking information about the Agency and the sale of land as dictated by relevant legislation and the ACT Government's Land Release Program.Be the key point of contact for public customers calling through seeking informationLiaise with clients, staff, managers and key stakeholders to support and achieve quality outcomes for the Agency.Contribute to the improvement of workplace processes and procedures, particularly regarding improving client service and efficiency of operational requirements.Maintain accurate records and documentation, including electronic file management using Objective (EDRMS), in accordance with the Territory Records Act 2002.Undertake daily administration matters including records management, processing invoices and monitoring expenditure, fleet and uniform administration, assist with the corporate asset register and general Human Resource enquiries.Assist with HR onboarding; Send out new starter onboarding and induction information including managing the workflow process to key business units and managers.Draft procedures, communications and reports and guidelines relevant to the team's activities and project requirements.Assist with the Corporate Services Issues Log Register to support Corporate Services and People and Capability.Professional/Technical Skills and Knowledge Demonstrated experience and confidence in providing satisfactory customer experiences by exerting a great deal of knowledge, professionalism, problem solving skills and high aptitude to following communication guidelines, procedures and policies.Proven ability to manage competing priorities and multiple administrative projects and tasks including the ability to develop and/or willingness to quickly gain knowledge to support processes relating to Human Resource, Records Management, Work Health and Safety and building and fleet management effectively and on time.Demonstrated written, verbal and interpersonal skills including the ability to liaise and collaborate effectively with internal and external staff and stakeholders.Demonstrated proficiency in telephony systems and CRM, Microsoft Office, particularly Microsoft Word and Microsoft Excel, as well as knowledge of, or ability to develop proficiency in the use of Electronic Document Management Record System (EDRMS), such as Objective and other systems required.Highly Desirable First aid or fire warden qualification and/or willingness to obtain one and be designated as first aid and/or fire warden officer.If you meet these requirements, please apply now or for a confidential discussion please call Daniel on 0447 789 706
PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
Seniority levelEntry levelEmployment typeContractJob functionCustomer Service and Human ResourcesHuman Resources Services and Government Administration #J-18808-Ljbffr