Job Description - Senior Claims Analyst, Asia Pacific Claims Group (2400002W)
Job Summary :
You will investigate, evaluate, and resolve claims made against the company’s insurance policies in relation to Casualty, Professional Indemnity and Healthcare (primarily Medical Malpractice) in Australia with potential for additional scope in Asia Pacific. You will engage in collaborative projects in support of other areas of the company including underwriting, finance, accounting, actuarial, operations, and technology. You will also provide superior service to all customers, whether internal or external.
Job Duties :
* Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
* Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
* Conducting pro-active settlement through negotiation, mediation, global settlement or litigation and escalating to supervisor when necessary.
* Identifying suspicious / fraudulent claims and escalating to supervisor for appropriate actions.
* Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
* Organizing and using approved internal and / or external suppliers to ensure appropriate and timely services are provided to customers.
* Supporting more experienced colleagues in the handling of non-standard cases.
* Assisting in preparation of reports or analysis where necessary.
* Providing administrative support as required.
* Ensuring compliance with all legal, regulatory and policy requirements internally and externally.
Qualifications :
* Relevant academic qualifications (“A” level or diploma graduates or the equivalent), or Law graduate.
* Minimum 4 years' solid working experience in Casualty, Professional Indemnity and / or Healthcare claims, or Law graduate with experience of 3rd party claims.
* Certificate of General Insurance (“CGI”) / ANZII or ACII / Law Degree.
* Be a team player and able to work independently and under pressure.
* Possess good interpersonal skill and customer service-oriented attitude.
* Confident and persuasive in communicating with clients and claimants.
Working at Allied World :
Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us :
* Instant membership in the Allied World Family — a global network of colleagues who will support your career journey.
* A manager who will help you build your career through a structured coaching program.
* Access to a full suite of learning and development tools and resources.
Global Presence :
We are headquartered in Bermuda, with offices in various locations worldwide.
Our Business :
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.
Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.
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