Working at the forefront of an exciting and critical projectAbout Our ClientOur client is a leading IT Service ProviderJob Description Provide first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem-solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure of all issues The Successful ApplicantA successful Desktop Support should have: Proven working experience in providing help desk support Excellent communication skills Deep understanding of Windows 11 upgrade processes and system imaging Strong troubleshooting skills in SCCM, Windows OS, and application deployment Expert Knowledge of scripting (PowerShell, VBScript) for automation Expertise in security policies, compliance, and best practices Extensive experience in SCCM administration and deployment What's on Offer A competitive rate A supportive team environment Opportunities for professional development A chance to work in the heart of Sydney If you're a dedicated and tech-savvy professional looking to make a difference, we encourage you to apply for this Desktop Support position