About Geoscience Australia
We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia.
Our team Digital Experience acts as a multi-disciplinary digital services team within the Chief Information Officer-led Enterprise Data and Digital (EDD) Branch. EDD promotes excellence in earth sciences through Geoscience Australia's Data and Digital Strategy 2028.
Key Duties
* Work with internal and external stakeholders to spearhead enhanced and value-driven service experience of scientific and business digital products and services for both internal and external users.
* Develop, manage and lead a small but growing team that will provide support for Service Design, Product Management, User Research, User Experience (UX) / User Interface (UI) Design and Performance Tracking and Evaluation.
* Apply your knowledge and experience to effectively lead and guide the discovery, design, delivery, and monitoring of multiple digital products and services for the organisation, ensuring work is planned, on time, and within budget, while meeting user needs.
* Develop standards and support the organisation in delivering user-driven, aligned, and high-valued service experiences.
* Shape organisational methods and tools, providing advice, guidance, and expertise to promote the adoption of service and research design policies and standards.
* Provide advice and support to projects and programs in complying with the whole-of-government Digital Experience Policy.
* Engage as a key representative in cross-organisation learnings to improve Geoscience Australia service experience offerings.
To be successful in this role you will:
* Possess strong leadership and management skills that support and collaborate with a diverse workforce and establish relationships with key stakeholders across government, industry, and the community.
* Have a high level of self-awareness, lead with respect, and actively consult and communicate to improve work outcomes for all.
* A passion for and deep understanding of service design and a curiosity for learning new skills and exploring new domains, such as technology, science, continuous improvement, digital delivery, and human behaviour.
Ideal Candidate
* Understand, own, and lead the whole user experience across multiple products and services.
* Manage and drive the service design and delivery process from exploration/discovery to implementation, ensuring alignment with strategic/business visions and user needs.
* Lead and review multiple user research, technical and business activities and engagements.
* Map, analyse and evaluate current user experience, business processes and technology applications.
* Define user needs, behaviours, and opinions, identifying opportunities for service improvements.
* Plan and drive interaction, user interface and content design activities.
* Provide advice and guidance in the adoption of agreed approaches for design, prototyping, testing, and iterative improvements of digital services.
* Apply superior communication, written, presentation and facilitation skills, with the ability to convey complex concepts to diverse audiences.
* Create quality standards, frameworks, artifacts, project/work plans, interactive research tools, reports, etc.
* Build a high-performing team.
* Apply strong leadership and collaboration skills, effectively guiding and mentoring staff, as well as working with multidisciplinary teams and stakeholders to ensure the feasibility, viability, and desirability of outcomes.
As well as ideally have:
* 5 years or more of experience in service design or a similar role, preferably in a digital environment.
* Potentially with experience and/or a deep understanding in Service Design (SD), User Research (UR), User Experience Design (UX), User Interface Design (UI), User Metrics and Evaluation, Product Management and/or Interactive/Experience Design (XD/Ix D).
* A portfolio of service experience projects that demonstrate a user-centred approach and a strong understanding of service design and delivery methods and tools.
* Experience working with geospatial information and technologies, digital (software) development, business process low code environments and/or scientific domains.
* Experience working within an agile environment, and/or demonstrated flexibility in approach and duties, with the ability to manage workload and tasks, including within work tracking software.
Please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include:Your resume (no more than 3 pages) A brief statement (no more than 700 words) outlining your transferable skills, experience, and capabilities related to the role and the value you would bring to Geoscience Australia.