With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.
RAC Finance
RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes and property development finance loans.
About the Role
As a Personal Finance Assistant (Verification Processing), you will be responsible for verification of loan documentation for loan applications, whilst ensuring member service levels and lending outcomes are within credit policy/procedures and targets.
* Analysing and verifying supporting loan documentation to ensure accuracy and compliance.
* Manage member expectations during application process through inbound and outbound interactions, maintaining the highest level of member satisfaction whilst maintaining Service Levels requirements.
* Proactively keep members informed of loan progress, outcomes completing follow up calls to progress loan applications to settlement as required.
* Analysing all data and complete necessary credit assessment checks, to ensure an acceptable level of risk, complying with all legislative requirements including the National Credit Code.
* Achieve credit assessment targets in accordance with credit policy and procedure.
Requirements
* Previous loan preparation experience is required (banking or finance industry experience preferred).
* Experience in a customer service role (face to face or in a contact center environment).
* Strong communication skills.
* Sound understanding of the national credit code, responsible lending obligations and Privacy Act.
About Us
We offer:
* Access to RAC member benefits.
* Flexible work arrangements.
* An established Diversity & Inclusion strategy.
* Generous discounts on home, contents and car insurance plus free roadside assistance.
* In-house Health and Wellness programs.
* A competitive base salary plus super (ability to purchase additional leave).
* A very active Social Club - join one of the most active social clubs in Perth with over 900 members.