**Job Title:** Guest Services Agent (Full-Time)
We are seeking a Master of First Impressions to join our team at DoubleTree by Hilton Perth Waterfront.
The hotel is situated in a prime position on the edge of the stunning Swan River, adjoining Barrack Square and the Elizabeth Quay precinct.
This stylish full-service hotel features 229 rooms with stunning panoramic river and city skyline views.
DoubleTree by Hilton Perth Waterfront has been awarded the prestigious Australian Hotel Association of Western Australia's (AHA WA), Superior Accommodation Award in 2021 and 2023, as well as Reel Kitchen being awarded the Contemporary Cuisine Award from AHA WA in 2023.
**About Us:
We offer a world of opportunities for you to develop and discover yourself both professionally and personally. Our goal is to coach, train, and develop you to help find your passion, whether it's your first role in hospitality or you're ready to take that next step.
**What We Offer:
* A smart uniform provided and laundered
* Complimentary fresh and healthy meals when on-duty
* Personal Development programs designed to support you at every stage of your career, with our own Learning and Development Manager based at the hotel
* A chance to make a difference through our Corporate Responsibility programs
* Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
* 25% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program – offered at a rate of $100 per successful referral
* Annual leave: 4 weeks in addition to public holiday allocation
* Discounted Bupa health cover
* Modern and inclusive Team Member areas
* Recognition non-stop all year long
**Responsibilities:
We are looking for someone who can:
* Craft memorable moments through exceptional customer service and guest relations
* Maintain a high level of auditing and database wizardry, including record-keeping magic
* E nsure peace of mind through vigilant safety and security measures
* Swiftly address guest inquiries and special requests with tailored solutions
**Requirements:
To be successful in this role, you will need to have:
* A proven track record in a comparable position with flexible weekend availability
* Full Australian working rights (at least 12 months) and reside in the Perth Metropolitan Area
* A confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
* Strong English writing, reading, and speaking communication, with a bonus for those who are multilingual
* Tech-savvy precision and confidentiality: mastering technology with a keen eye for detail and data security
We are looking for someone who is a problem-solver with a zest to make it right for our team and our guests. At Hilton, we believe that what makes us special is who we are, and we are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.